FAQ – skimte

ORDERS

When will my order be processed?
Each piece is made to order. Once your order is placed, it goes into production before being shipped. Production times are separate from shipping times.

Can I change or cancel my order?
Cancellation requests can be submitted before your order has been fulfilled. As production may begin shortly after an order is placed, please contact us as soon as possible at info@weareskimte.com.

SIZING

How do I choose the right size?
Check the size guide on the product page before ordering. Our pieces are designed with their stated fit in mind, so we recommend comparing the measurements with a T-shirt you already own.

Can I exchange my T-shirt for another size?
We don't currently offer direct exchanges. If your item is eligible for return, you can return it and place a new order in your preferred size. Return shipping for standard returns is the customer's responsibility.

SHIPPING

Where do you ship?
We ship internationally to supported destinations. Availability and shipping options are shown at checkout based on your delivery address.

How long does shipping take?
Delivery times depend on your destination and selected shipping method. Please remember that production time comes before shipping time, as our products are made to order.

Will I receive tracking?
Where tracking is available for your shipment, you'll receive tracking information once your order has been dispatched.

RETURNS

Can I return my order?
Eligible items can be returned within 14 days of receiving your order. Please see our Returns & Refunds Policy for full details.

What if my item arrives damaged or incorrect?
Contact info@weareskimte.com as soon as possible with your order number and clear photos of the issue. We'll review it and arrange the appropriate solution.