Shipping policy
Shipping Policy
Order Processing
All skimte products are made to order. Once your order is confirmed, it will enter production before being prepared for shipment.
Please allow approximately 2–3 business days for production. Production times may occasionally vary during periods of high demand.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Please note that production time is separate from shipping time. Estimated shipping times begin once your order has been dispatched.
Shipping
We ship to a range of international destinations. Available shipping destinations and shipping methods will be displayed at checkout based on your delivery address.
Shipping costs are calculated at checkout and may vary depending on your location, order and selected shipping method.
Estimated delivery times displayed at checkout or provided after your order has shipped are estimates and are not guaranteed.
Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for tracking information to update after your order has been handed over to the carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
Where these charges are not collected at checkout, they may be payable by the recipient upon delivery. skimte is not responsible for additional customs duties or import charges imposed by local authorities, except where otherwise required by applicable law.
Customs processing may also result in additional delivery time.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping information, contact us at info@weareskimte.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered production or been dispatched.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be resent, subject to applicable consumer law.
Lost or Delayed Orders
Occasionally, orders may experience delays due to carriers, customs processing, high shipping volumes or circumstances outside our reasonable control.
If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact info@weareskimte.com with your order number and we will investigate the issue.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted or incorrect, please contact info@weareskimte.com as soon as possible with your order number and clear photographs of the issue.
Please see our Return & Refund Policy for further information.
Cancellations
Cancellation requests can be submitted before an order has been fulfilled.
Because our products are made to order, production may begin shortly after an order is placed. If you wish to cancel an order, please submit your cancellation request as soon as possible.
Nothing in this section limits any mandatory cancellation or withdrawal rights available to you under applicable consumer law.
Contact
For any questions regarding shipping or your order, please contact us at: